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About Our Privacy Policy

TLC-Holland B.V. values your privacy. We only process data that we need to (improve) our services and handle the information collected about you and your use of our services carefully. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services of TLC-Holland B.V. accessible on it. The effective date of these terms is August 16, 2018. With the publication of a new version, all previous versions become void. This privacy policy describes the data we collect about you, its use, and with whom and under what conditions it may be shared with third parties. We also explain how we store your data, protect it from misuse, and your rights regarding the personal data you provide to us.

If you have questions about our privacy policy, please contact our privacy officer. You can find the contact details at the end of our privacy policy.

About Data Processing

Below you will find information on how we process your data, where we store it, the security techniques we use, and who has access to the data.

Web Forms

Our website contains several web forms in which we ask for personal data, such as your (company) name, address, email address, website, and (mobile) phone number. We only use this data for the purpose for which it was provided.

Transactional Emails

When you place an order in our online store, you receive emails about the status of your order. Our shipping partner (MyParcel) receives your email address to keep you informed about delivery progress.

Client Management and Billing

Our client data is stored in our web store software’s CRM and used solely for administrative purposes.

Email

We use the email servers of CCV Shop for email services. All email communication is confidential and inaccessible to the processor.

Web Hosting and Database

TLC-Holland B.V. uses the services of CCV Shop, a trusted, Netherlands-based provider, for hosting the website. All data provided via our website is stored (temporarily or otherwise) on CCV Shop’s servers. CCV Shop has implemented the necessary security measures, and it is prohibited for the processor and their employees or assistants, under the agreement with TLC-Holland B.V., to access or disclose data to third parties unless legally required. The processor periodically backs up stored data, and these backups are subject to the same safeguards and terms.

Purpose of Data Processing

General Purpose of Processing: We use your data exclusively for our services. This means that the purpose of the processing is always directly related to the order you place. We do not use your data for targeted marketing. If you share information with us and we use it to contact you at a later date for reasons other than at your request, we will explicitly ask for your consent.

Your data is shared with third parties in the following cases:

  • CCV Shop: Our online store is developed with CCV software. Personal data that you make available to us for our services is shared with this party. CCV has access to your data to provide technical support, and they will never use your data for another purpose. Based on the agreement we have with them, CCV is obliged to take appropriate security measures. These measures include SSL encryption and a strict password policy. CCV uses cookies to collect technical information related to your use of the software, without collecting or storing personal data. CCV reserves the right to share collected data within its group to improve its services.

  • Google Analytics: Cookies from Google are placed on our website as part of the "Analytics" service. We use this service to track and generate reports on how visitors use the website. This processor may be required by applicable laws to grant access to this data. We collect information about your browsing behavior and share it with Google, who may combine this with other data to track your internet movements. Google uses this information to provide targeted ads (AdWords) and other Google services and products.

  • Shipping and Logistics:

    • MyParcel (PostNL): When you place an order, it is our duty to deliver your package. We use PostNL’s services for deliveries. We must share your name, address, and residence with PostNL. PostNL uses this information solely for contract fulfillment. If PostNL engages subcontractors, your data may also be made available to these parties.

  • Billing and Accounting:

    • Snelstart: We use Snelstart’s services for bookkeeping and accounting. We share your name, address, residence, and order details. This data is used to process sales invoices. Your personal data is securely transmitted and stored. Snelstart is obligated to maintain confidentiality and handle your data securely, using it only for the purposes described above.

Automatically Collected Data

Data automatically collected by our website is processed to improve our services. This data (e.g., your IP address, web browser, and operating system) is not personal data.

Cooperation with Fiscal and Criminal Investigations

In certain cases, TLC-Holland B.V. may be required by law to share your data in connection with government fiscal or criminal investigations. In such cases, we are obligated to share your data, but we will resist within the limits of the law.

Retention Periods

We retain your data as long as you have an account with us. This means we keep your customer profile until you indicate you no longer wish to use our services or delete your account. If you notify us, we will also treat it as a request to forget. We retain your purchase data to answer potential warranty questions.

Your Rights

Under Dutch and European law, you have certain rights regarding your personal data. Below, we explain these rights and how you can exercise them.

  • Right of Access: You have the right to view your data.
  • Right of Rectification: You have the right to have your data adjusted.
  • Right to Restrict Processing: You have the right to limit the processing of your data.
  • Right to Data Portability: You have the right to have your data transferred to another party.
  • Right to Object and Other Rights: You have the right to object to the processing of your data by TLC-Holland B.V.

Cookies

Google Analytics: Cookies from Google are placed on our website as part of the "Analytics" service. We use this service to analyze website usage frequency.

Changes to the Privacy Policy

We reserve the right to modify our privacy policy. You will always find the most recent version on this page. If the new policy affects how we process previously collected data about you, we will notify you by email.

Contact Information

TLC-Holland B.V.
Mailing Address: Leije 16, 5422 VB Gemert, The Netherlands
Phone Number: +31 (49) 234-7937
Email: support@truckjunkie.nl
Contact Person: Eric van Toorn